Singapore Airlines is taking steps to address the aftermath of a severe turbulence incident on flight SQ321 last month, which led to multiple injuries and the tragic death of a 73-year-old British man. The turbulence, which occurred over the Indian Ocean and the Irrawaddy basin, caused the Boeing 777-300 to drop 54 meters in altitude in a matter of seconds. The flight, carrying 211 passengers and 18 crew members, was en route from London to Singapore when the incident occurred, prompting an emergency landing in Bangkok where injured passengers received medical care and families were flown in to provide support .Singapore Airlines has offered a tiered compensation package: $10,000 for passengers with minor injuries and advance payments of $25,000 for those with serious injuries requiring long-term medical care. Additionally, all passengers on the flight will receive a refund of their airfares and are entitled to delay compensation according to EU or UK regulations. The airline has also provided $1,000 to cover immediate expenses for all passengers. Investigations into the cause of the turbulence are ongoing, with preliminary findings pointing to significant g-force fluctuations during the incident.
Key points
- Singapore Airlines offers compensation ranging from $10,000 to $25,000 to passengers injured during severe turbulence on flight SQ321.
- The incident resulted in one fatality and injuries to dozens, with the flight diverting to Bangkok for an emergency landing.
- All passengers on the affected flight will receive a full refund and delay compensation.
- The airline is covering medical expenses and has arranged travel for families of the injured.
- Preliminary investigations suggest significant g-force fluctuations as the cause of the injuries.
